Your privacy matters to us
This policy explains how Private Hideaway Escapes collects, uses, shares and protects personal information when you use our website, make an enquiry or arrange travel with us.
About this policy
Private Hideaway Escapes is responsible for the personal information described in this policy. We take the privacy of our clients and website visitors seriously and aim to handle personal information fairly, securely and transparently.
This policy applies when you visit our website, contact us by telephone or email, submit an enquiry, request information about a property or destination, or use our travel planning and booking services.
Email: luxury@privatehideawayescapes.com
Telephone: +44 (0) 1491 281 812
Information we collect
The information we collect depends on how you interact with us and the services you ask us to provide.
Information you provide to us
- Your name, email address, telephone number and other contact details.
- Details submitted through enquiry forms or provided to us by email or telephone.
- Travel requirements such as preferred destinations, dates, party size, accommodation preferences and special requests.
- Information required to arrange or administer a booking where you choose to proceed with us.
- Correspondence and other communications between you and Private Hideaway Escapes.
Information collected when you use our website
Our website and hosting systems may automatically process technical information such as your IP address, browser type, device type, referring website and pages visited. Where analytics technologies are used, these are subject to your cookie choices where consent is required.
How and why we use your information
We use personal information only where we have a lawful reason to do so.
| Purpose | Typical information used | Lawful basis |
|---|---|---|
| Responding to enquiries and preparing travel proposals | Contact details and travel preferences | Legitimate interests and steps taken at your request before entering into a contract |
| Arranging and administering bookings | Contact, booking and travel information | Performance of a contract |
| Communicating with you about an existing enquiry or booking | Contact details and correspondence | Contract and legitimate interests |
| Improving and securing our website and services | Technical, security and usage information | Legitimate interests and, where required, consent |
| Marketing communications | Name, email address and marketing preferences | Consent where required |
| Meeting legal, tax, accounting or regulatory requirements | Relevant customer and transaction records | Legal obligation |
Where we rely on legitimate interests, those interests include operating and improving our business, responding to customers, maintaining the security of our website and providing an efficient travel enquiry service. We consider whether those interests are balanced against your rights and freedoms.
Who we may share information with
We may share personal information where reasonably necessary to provide the services you have requested. This may include:
- Property owners, villa managers, hotels, resorts, destination management companies and other travel suppliers.
- Payment, accounting and administrative service providers where applicable.
- Website hosting, IT, email and other service providers who process data on our behalf.
- Professional advisers such as accountants, insurers or legal advisers.
- Government bodies, regulators, law enforcement or other authorities where disclosure is required by law.
We do not sell your personal information.
International travel and data transfers
Private Hideaway Escapes arranges travel and accommodation in destinations around the world. This means that, where necessary to deal with an enquiry or booking, personal information may need to be shared with accommodation providers or other travel partners located outside the UK.
Where UK data protection law requires safeguards for an international transfer, we take reasonable steps to use an appropriate transfer mechanism or rely on another lawful basis permitted by data protection legislation.
You can contact us if you would like further information about the safeguards relevant to a particular transfer.
How long we keep information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including providing travel services, handling enquiries, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.
Retention periods can vary depending on the nature of the information and our relationship with you. When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
Cookies and similar technologies
Cookies are small data files that websites can place on your device. Some cookies are necessary for a website to function, while others may be used for analytics, measurement or marketing.
Essential cookies
These are required for core website functions, security and for remembering choices such as your cookie preferences. Essential cookies do not require consent where they fall within the relevant legal exemption.
Analytics cookies
Where enabled, analytics technologies help us understand how visitors use our website, such as which pages are visited and how people move around the site. Where consent is required, these technologies are not activated until you choose to allow them.
Marketing cookies
If we use advertising or campaign measurement technologies, they may be placed in the marketing category. Where consent is required, these technologies will not be activated unless you choose to allow them.
Changing your cookie preferences
You can accept, reject or customise non-essential cookies using the cookie controls on our website. You can also change your decision at any time.
Marketing communications
Where we send marketing communications, you can ask us to stop at any time by using the unsubscribe option provided in the communication where available, or by contacting us directly.
Withdrawing marketing consent does not affect service communications relating to an enquiry or booking.
Your data protection rights
Depending on the circumstances and the lawful basis being relied upon, UK data protection law may give you rights including:
- The right to request access to personal information we hold about you.
- The right to ask us to correct inaccurate or incomplete information.
- The right to request deletion of personal information in certain circumstances.
- The right to request restriction of processing in certain circumstances.
- The right to object to certain types of processing, including direct marketing.
- The right to data portability where the legal requirements for that right apply.
- The right to withdraw consent at any time where we rely on consent.
To exercise a data protection right, contact luxury@privatehideawayescapes.com .
Keeping your information secure
We use appropriate organisational and technical measures intended to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
Third-party websites
Our website may contain links to websites operated by third parties. Those organisations are responsible for their own privacy practices and we recommend reviewing their privacy information before providing personal data to them.
Questions and complaints
If you have any questions or concerns about how we use your personal information, please contact us first and we will try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office, the UK's independent data protection regulator.
Information about making a complaint is available at the Information Commissioner's Office website.
Changes to this policy
We may update this Privacy & Cookie Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The latest version will always be published on this page.
Last updated: September 2026